-When will my order ship?

It will take me about 78 hours to package up your deck, all personally packaged by the artist, and get it to the post office for you. If longer wait times are expected, you will receive an email notification.

-Who do you ship with?

We ship with Canada Post.

-Do you offer overseas shipping?

Yes, we do. Please note that when ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped to countries outside of Canada may be subject to import taxes, customs duties, and fees levied by the destination country. Additional charges for customs clearance must also be borne by the recipient. We do not have control over these charges and cannot predict what they may be.

It is required by law for us to list the full retail value of items ordered, and we are unable to send any package as a gift. On occasion, customs agents may open, inspect, or delay delivery. For more information on customs fees and procedures, please contact your local customs office.

-Do you have a return policy?

Unless damaged during shipping, all sales are final, and no returns are accepted. However, if there is an issue with your order, we are here to assist you and will customize a solution.

Returned packages with incorrect addresses are processed once the items have been received. Refunds will have a 10% restocking fee deducted from the return refund.

-If you have any other questions, please reach out via email.