When will my order ship?

It will take me about 78 hours to package up your deck and get it to the post office for you. If long wait time are expected you will reiceve an email.

Who do you ship with? 

Canada Post 

Over seas shipping?

Yes we do, Please note that when ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country.  Orders shipped to countries outside of the Canada may be subject to import taxes, customs duties and fees levied by the destination country.  Additional charges for customs clearance must also be borne by the recipient.  We do not have control over these charges and cannot predict what they may be. 

Law requires us to list the full retail value of items ordered, and we are unable to send any package as a gift. On occasion, customs agents may open/inspect or delay delivery. For more information on customs fees and procedures, please contact your local customs office.

Do you have a return policy?

Unless damaged by shipping all sales are final. No returns, But if something has go wrong with your order we will help you and customize a solution.  

Returned packages w/wrong address are processed once the items have been received. Refunds will have a 10% restocking fee deducted from the return refund. 

If you have any other questions please reach via email wilderheartsstudio@gmail.com